SHIPPING AND CHARGES

DELIVERY AGENTS

The products from our shop are shipped by GLS (PARCEL SERVICE). For larger volume or quantities, we instruct the forwarding agent RailCargo (AUSTRIA) or our logistics partner ONTIME (REST EU). After dispatch you will receive a shipping confirmation via email with the tracking number. A consignment tracking at anytime under MY ACCOUNT, as you will find there a direct link to the tracking service.

DELIVERY TIME

The order will be processed immediately after payment. When paying by credit card, Paypal, Sofortüberweisung or Cash on collection, processing takes place immediately after receipt of order. We dispatch your order within 24 hours, provided the product is in stock. Our shipping partners usually require additional 1-2 business days for delivery of the package.

SHELF PICK UP

You can pick up the ordered goods from our own logistics center. This is located in the industrial center near Vienna. With your order, you can choose at the end Pick up the ordering process. Only after you have received from us a "delivery advice", your order would be ready for pickup. This email will also give you the exact address and all the necessary information for collection. The pick-up times would be from Monday to Thursday 08.00 a.m. until 05.00 p.m. and on Friday from 08.00 a.m. until 02.00 p.m.

SHIPPING COSTS